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Ordering, Processing & Shipping

When will my order be processed and shipped?
Rashi Henna ships orders from California Monday through Friday, excluding postal holidays. Orders placed by 6:00 PM Pacific Time are processed for shipment on the next eligible shipping day. Orders placed after 6:00 PM are processed on the following eligible shipping day.
What shipping options do you offer?
We currently offer three USPS shipping options within the United States: USPS Ground Advantage: Estimated 2–5 business days. Best suited for non-perishable products. USPS Priority Mail: Estimated 2–3 business days. Recommended for fresh henna and most orders. USPS Priority Mail Express: Estimated 1–3 calendar days. Our fastest option for urgent or time-sensitive orders. Carrier delivery times are estimates and may vary.
Which shipping method should I choose for fresh henna or Jagua?
For fresh henna cones, bulk henna paste, Jagua products, and kits containing fresh paste, we recommend USPS Priority Mail for most orders. For urgent orders or important events, choose USPS Priority Mail Express for the shortest available transit time. Ground Advantage may be available, but longer transit times and heat exposure can affect peak freshness.
Is processing time included in the delivery estimate?
No. Processing time and carrier transit time are separate. The estimated delivery window begins after your order has been shipped and accepted by the carrier.
Can you guarantee my order will arrive before my event?
We cannot guarantee delivery by a specific event date because carrier delays can occur. If you are ordering for a wedding, festival, party, or other important event, please order early. For urgent orders, we recommend USPS Priority Mail Express.
Will I receive tracking information?
Yes. Once your order ships, tracking information will be sent to the email address provided during checkout. Please allow some time for USPS to scan and update the shipment after receiving the package.
What should I do if tracking says delivered but I cannot find my package?
First check your mailbox, delivery area, household members, neighbors, and any alternate location where USPS may have left the package. If you still cannot locate it, contact USPS and email us at contact@rashihenna.com so we can review the shipment with you. A replacement or refund is not automatic and will depend on the circumstances.
What happens if I entered the wrong shipping address?
Please contact us at contact@rashihenna.com as soon as possible. We will try to correct the address if the order has not yet entered fulfillment or shipment, but changes cannot be guaranteed. If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply to resend it.
Do you ship internationally?
Not at this time. We currently ship within the United States only.

Fresh Henna, Jagua & Storage

What should I do when my fresh henna or Jagua arrives?
Monitor your tracking whenever possible so fresh products are not left outside for an extended period. Fresh henna and Jagua products should be placed in the freezer promptly after delivery when freezer storage is required. Always follow the storage instructions provided on the product page, label, or included instruction card.
How should fresh henna cones be stored?
Place unused fresh henna cones in the freezer as soon as they arrive. Allow a frozen cone to thaw naturally before use, and keep henna away from direct sunlight, hot vehicles, porches, mailboxes, and other sources of excessive heat.
How long can fresh henna cones stay in the freezer?
When properly frozen, our fresh henna cones can remain fresh for approximately 6–8 months. Always check the storage information provided with your specific product.
Can henna cones be thawed and refrozen?
For best staining performance, avoid unnecessary thawing and refreezing. Repeated temperature changes may gradually reduce the henna's staining strength and freshness. Thaw only the cones you expect to use whenever possible.
Why can henna stain results vary?
Natural henna stains differently from person to person. Final color and duration can be affected by skin chemistry, body location, temperature, how long the paste remains on the skin, aftercare, water exposure, and other factors. Natural henna normally begins as an orange stain and gradually develops into a deeper reddish-brown shade.

Returns, Problems & Order Changes

What is your return policy?
Fresh and perishable products are final sale and cannot normally be returned or exchanged. This includes fresh henna cones, bulk henna paste, Jagua products, and kits containing fresh paste. Opened consumable or personal-use products are also final sale. Unused and unopened non-perishable accessories may be eligible for return within 14 days of delivery. Please see our full Return Policy for complete details.
What if my order arrives damaged, leaking, or incorrect?
Please email contact@rashihenna.com with your order number and clear photos of the product and packaging. Issues involving fresh or perishable products should be reported within 24 hours of delivery. Issues involving non-perishable products should be reported within 48 hours of delivery. After reviewing the issue, we may provide an appropriate replacement, refund, or store credit depending on the circumstances.
Can I return a henna kit?
If a kit contains fresh or perishable products, the entire kit is treated as a fresh/perishable product and is generally final sale. If the kit arrives damaged, incorrect, or has another verified product issue, please contact us so we can review it.
Can I change or cancel my order?
Contact us at contact@rashihenna.com as soon as possible if you need to make a change or cancellation. We will do our best to help, but once an order enters preparation, packing, or shipment, changes or cancellations may no longer be possible. Fresh or made-to-order products may enter preparation soon after an order is placed.

Ingredients & Product Use

Does your natural henna contain PPD or artificial dyes?
Our natural henna is prepared without PPD, artificial colors, black or colored chemical dyes, or chemical preservatives. Please review the complete ingredient information on the individual product page before use.
Should I perform a patch test before using henna or Jagua?
If you have sensitive skin, allergies, or concerns about any ingredient, review the ingredient list carefully and perform a small patch test before broader use. Do not apply products to broken or irritated skin. If irritation or an unexpected reaction occurs, discontinue use. For children, pregnancy, or specific medical or allergy concerns, review the ingredients carefully and seek professional medical guidance when appropriate.

Henna Kits & Stencils

Are Rashi Henna kits suitable for beginners?
Yes. Our DIY henna kits are designed to make at-home mehndi easier for beginners as well as experienced henna users. Selected kits include fresh henna, beginner-friendly stencils, application tools, aftercare products, instructions, and video guidance. Please check the individual product page for the exact contents of each kit.
Are the henna stencils reusable?
Our henna stencils are designed primarily for a single application and are not intended for repeated reuse. Individual stencil elements can be trimmed to fit your palm, wrist, or fingers before application.
Are the stencil designs exactly the same as the photos?
Stencil designs may be assorted, and the exact selection can vary by product or kit. Please review the individual kit or stencil product page for the designs and quantities included with that item.
Do you offer bulk henna orders?
Yes. Bulk quantities may be available for professional henna artists, events, businesses, weddings, and other larger needs. Contact us at contact@rashihenna.com with the product and quantity you are interested in.
How can I contact Rashi Henna?
For questions about products, shipping, orders, returns, or product use, email us at: contact@rashihenna.com You can also reach us through the Contact Us page on our website.
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