This Return Policy applies to purchases made through rashihenna.com.

1. Fresh & Perishable Products

Fresh and perishable products are final sale and are not eligible for return or exchange. This includes fresh henna cones, bulk henna paste, Jagua gel or cones, and kits containing fresh paste.

Because these products are temperature-sensitive, please follow the storage instructions on the product page, label, or included instructions as soon as your order arrives.

2. Opened Consumable or Personal-Use Products

Opened consumable or personal-use products are final sale and cannot be returned for hygiene and product-integrity reasons. This includes opened henna powders, essential oils, sealants, aftercare balms, and similar products.

3. Unused Non-Perishable Products

Unused and unopened non-perishable accessories may be returned within 14 days of delivery. This may include items such as empty cones, cello sheets, stencils, practice materials, and similar supplies.

Returned items must be unused, unopened, and in their original condition. To request a return, contact contact@rashihenna.com before sending anything back.

Customers are responsible for return shipping costs unless the return is due to an error by Rashi Henna. Original shipping charges are non-refundable unless the order was shipped incorrectly by us.

4. Damaged, Leaking, or Incorrect Orders

If your order arrives damaged, leaking, or incorrect, please contact contact@rashihenna.com with your order number and clear photos of the product and packaging.

Fresh or perishable product issues should be reported within 24 hours of delivery.

Non-perishable product issues should be reported within 48 hours of delivery.

After reviewing the issue, we may provide a replacement, refund, or store credit depending on the circumstances and as per our policy.

5. Natural Henna & Jagua Stain Variation

Henna and Jagua stain results naturally vary based on skin chemistry, body location, temperature, application time, aftercare, water exposure, and other factors.

A lighter or different stain shade by itself does not necessarily mean the product is defective. If you believe there is a product-quality issue, contact us with your order number, photos, and relevant details so we can review it.

6. Refunds

Approved refunds will be issued to the original payment method when possible. Processing times may vary depending on the payment provider or financial institution.

Shipping charges are generally non-refundable unless the refund is due to an error by Rashi Henna.

7. Exchanges

We do not offer routine exchanges. If an eligible non-perishable item needs to be replaced, please contact us so we can determine the appropriate return or replacement process.

8. Order Changes & Cancellations

If you need to change or cancel an order, contact contact@rashihenna.com as soon as possible.

We will do our best to help, but once an order has entered preparation, packing, or shipment, it may not be possible to change or cancel it. Fresh or made-to-order products may enter preparation quickly after an order is placed.

If an order is canceled by Rashi Henna before shipment, any applicable payment collected for the canceled items will be refunded.

9. Items Purchased as Part of a Kit or Bundle

If a kit or bundle contains a fresh or perishable product, the kit is treated as a fresh/perishable product and is final sale unless the order arrives damaged, incorrect, or there is another verified product issue.

10. How to Contact Us

For return, refund, damage, or order-related questions, contact:

contact@rashihenna.com