Faq

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Everything you need to know about our Henna services, from designs and booking to skin care and maintenance.

How long does shipping take?

Shipping times may vary depending on your location. We strive to ship out all orders which are received by noon Pacific time the same day.Orders received after noon pacific time will be shipped on the next day. All our orders are shipped by USPS Priority Mail to preserve the freshness of the henna.

Can I track my order?

Yes, you will receive a tracking number via email once your order is shipped. You can use this tracking number to monitor the status of your shipment.

How can I place an order?

To place an order, simply browse our products, add items to your cart, and proceed to the checkout page. Follow the instructions to provide shipping and payment details, and your order will be placed.

Do you offer international shipping?

Not at the moment.

Do you offer bulk henna orders?

Yes, we offer bulk orders for businesses and events. Please contact our customer support for more information.

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other popular digital wallets.

Is your henna made from natural ingredients?

Yes, our henna products are 100% natural and free from harmful chemicals. We source the highestquality henna leaves to ensure a safe and authentic experience.

How to use henna safely ?

Pure and natural henna as sold by Rashi Henna is rather safe for normal skin types. However, to avoid the rare risk of reactions, it is advisable to that you conduct a patch test.Apply a very small amount of the henna to a tiny patch of skin. Wait at least fifteen minutes before removing. If you experience any adverse side effects, such as redness or irritation, you should not use henna on your skin.

Is henna safe for children and pregnant women?

Our natural henna is generally safe for most people, including children and pregnant women. However, if you have specific concerns or allergies, we recommend consulting with a healthcare professional before use.

What is the recommended pre-application care ? ?

Follow these instructions before applying henna : Ensure that the desired area of skin is dry for at least 30 mins before the henna application. Do not apply any cream, oils or lotions to the area where you want to apply henna. Do not forget to do a henna safety test first, especially if you have had a history of skin allergies or reactions

How to ensure dark and long stain (post-care)?

To ensure a darker and longer-lasting stain, follow these instructions : Let the henna dry out completely and then protect with a mefix tape for 12 hrs.Avoid water contact for at least 12 hours after application.Apply a natural oil, like olive or coconut oil, to the dried henna to protect the design from direct contact with water, soaps or lotions for 24 hrs.

How long does the henna stain last?

The longevity of the henna stain depends on various factors, including individual skin type and how well the henna is cared for after application. On average, the stain can last between 1 to 3 weeks.

What is your return policy?

Due to the perishable nature of henna, we cannot offer any returns. However, if there any issues with the shipment or damages, please reac2rashihenna.com for appropriate resolution.

Are my payment details secure on your website?

Absolutely! We prioritize the security of our customers’ data. Our website uses the latest encryption technology (SSL) to protect your payment information during transactions.

Can I cancel an order after it's placed?

If you wish to cancel an order, please contact our customer support as soon as possible. We will do our best to accommodate your request if the order has not been shipped.

Are your henna products cruelty-free and vegan?

Yes, we are committed to providing cruelty-free and vegan henna products. We do not test our products on animals and ensure that they are free from any animal-derived ingredients.

How do I contact customer support?

You can reach our customer support team through our Contact Us page or by emailing contact_us@rashihenna.com. We are available to assist you with any questions or concerns you may have.